Frequently Asked Questions

Burn Time & Usage

How long will my candle burn?

The approximate burn times depend on the size of the candle:

• 2-ounce: ~3 hours
• 8-10 ounce: ~60 hours
• 12-14 ounce: ~80 hours
• 16-20 ounce: ~150 hours

These are estimated burn times and may vary depending on usage conditions. For optimal performance, always follow proper candle care guidelines.

How can I make my candle last longer?

For a longer-lasting candle, follow these tips:

• Allow the wax to fully liquefy across the surface before extinguishing.
• Once the wax is completely liquid, avoid burning the candle for more than one hour at a time to prevent faster burn rates.
• Trim the wick to ¼ inch (0.6 cm) before each use.

Candle Burning Issues

My candle is burning unevenly. What should I do?

Uneven burning may be caused by:

• An uneven surface: Ensure your candle is placed on a level surface.
• A drafty location: If your candle is near a fan, air vent, or open window, move it to a less exposed area.
• Extinguishing too soon: Let the wax melt fully across the top before putting it out to prevent tunneling.

Why is my candle producing black smoke?

Black smoke or soot can occur for several reasons:

• The wick is too long. Trim it to ¼ inch (0.6 cm) before each burn.
• The candle has been burning for too long. Extinguish it after one hour once the wax is fully melted.
• There is a draft. Move the candle to a spot with minimal air movement.
• The candle needs cleaning. Wipe the inside of the glass with a soft, alcohol-free cloth to remove excess soot.

My candle isn’t smelling very strong when first burned. What should I do?

This is completely normal! The scent in the top layer of wax fades over time, but the fragrance will intensify as the candle burns deeper. To enhance the scent:

• Burn your candle for at least 2-3 hours on the first use.
• Allow the wax pool to fully melt before extinguishing.
• Use your candle regularly to expose fresh, scented wax layers.

Still Have Questions?

If you need further assistance, reach out to us at:

📧 Email: info@candleelegance.com
📞 Phone: 941-961-9716
📍 Address: 3277 Wauseon Dr, Hanover Lakes, Saint Cloud, FL 34772

We’re happy to help and typically respond within 12 hours!